Client Service and Experience Coordinator

The Client Experience Coordinator (CEC), reporting to the Client Services Manager, is responsible for conducting comprehensive client intakes for qualified individuals, primarily seniors, requiring support services such as personal support, meals, transportation, housekeeping, and more. This role supports clients in navigating health systems, accessing necessary services, and completing ongoing assessments of physical and cognitive abilities to ensure clients are directed to the most appropriate services. The CEC also manages care transitions, discharge planning, and leads initiatives to improve the overall client experience. This role champions a people-first philosophy, prioritizing the wellbeing, dignity, and engagement of clients, families, and colleagues in every aspect of service delivery.

Description of Duties, Responsibility and Authority

Client Intake & Assessment

• Lead and conduct detailed client intakes to assess needs f...