Client Service and Implementation Manager

As a CMS Customer Support and Implementation Officer , you will play a key role in delivering Transaction Banking solutions to clients by managing implementation, integration, and post-sales support. You’ll be the bridge between the client, internal teams, and regional counterparts—ensuring smooth onboarding, platform functionality, and ongoing satisfaction.

Responsibilities

• Collaborate with regional implementation teams to support electronic banking integration, including ERP/host-to-host connectivity for services like payables, receivables, and liquidity management.
• Lead platform installation, customer training, system migration, and integration with clients’ ERP systems.
• Manage the implementation pipeline by monitoring progress, conducting status reviews, and ensuring timely delivery against milestones and client expectations.
• Support Sales teams in delivering complex transaction banking solutions such as Treasury Ma...