Client Service Associate (CSA) - Planning & Scheduling - Full-time

Overview

Requisition Details: Employment Status: Regular, Full-time (1.0 FTE); Program Name: Client Services; Number of Hours Bi-Weekly: 75; Work Schedule: Days with an evening and weekends rotation (7-3pm / 10-6pm / 2-10pm - Current rotation is every second weekend); Union/Bargaining Unit: NSGEU; On Call: No; Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

What you’ll do

• Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
• Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancellations, new client admissions), and other administrative...