Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.7

Requisition Details

Employment Status: Permanent, Part-time (0.7 FTE)
Program Name: Assisted Living
Number of Hours Bi-Weekly: 52.5
Work Schedule: Evenings, Weekends
On Call: No
Existing Vacancy: Yes – were currently hiring candidates for an existing vacancy in this position

Job Summary

The Client Service Associate (CSA) works as part of a team to facilitate the intake of new clients and the assignment of clients to service providers through VONs standard operating procedures. The CSA ensures that every service providers caseload is properly assigned, client expectations are met, and service levels are achieved.

Key Responsibilities

• Maintains service providers schedules (master rotations and availability) as directed by site program management.
• Maintains accurate documentation and communications to clients, service providers and other VON staff.
• Utilizes appropriate customer service and communica...