Client Service Call Center Agent

Description
Maintaining industry leading service standards by providing prompt service and one call resolution.
Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed.
Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company.
Most calls will be from current clients who have questions about their policy in regards to:
Requested changes or updates to their accounts
Grow existing client relationships
Saving cancel requests
Setting up autopay
Timely entry of all inbound leads
Skills
Call center
Customer service
Microsoft office
Insurance
Salesforce
Problem management
Problem solving
Multitasking
Communication and writing skills
Data entry
Strong computer skills: CRMs, Dual monitors, phone systems
Additional Skills & Qualifications
Call Center - ...