Client Service Call Center Agent

Description

Maintaining industry leading service standards by providing prompt service and one call resolution.

Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed.

Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company.

Most calls will be from current clients who have questions about their policy in regards to:

Requested changes or updates to their accounts

Grow existing client relationships

Saving cancel requests

Setting up autopay

Timely entry of all inbound leads

Skills

Call center

Customer service

Microsoft office

Insurance

Salesforce

Problem management

Problem solving

Multitasking

Communication and writing skills

Data entry

Strong computer skills: CRMs, Dual...