Client Service Coordinator

BNC has been mandated to recruit a Client Service Coordinator one of our esteemed Big 4 clients. This is a contractual role designed for fresh postgraduates (preferably MBA) with a keen interest in customer experience, sales insights, and business development.

Key Responsibilities:

• Conduct mystery shopping calls and visits, primarily engaging with premium clientele.
• Document customer interactions, feedback, and behavior to prepare detailed, structured reports.
• Collect and interpret customer insights as per predefined criteria and share relevant findings with the team.
• Collaborate with internal stakeholders to ensure accurate reporting and feedback analysis.
• Maintain confidentiality and a professional approach while interacting with customers.

Candidate Requirements:

• MBA with hands-on experience in consumer behavior analysis and customer experience improvement.
• Excellent verbal and written communic...