Client Service Coordinator

Job Description

JOB SUMMARY

Reporting to the Senior Manager, Business Infrastructure, the Client Service Coordinator is the front line of customer service to ensure our client gets the right medical supplies on time and the orders are processed with accuracy.

DUTIES AND RESPONSIBILITIES

·Scanning of paperwork from depots.

·Scanning and processing of delivery returns from drivers.

·Print, process and highlight client medical supply orders for the Pick and Pack team.

·Dealing with HCCSS SW on a regular basis with regards to clients, orders, issues.

·Filing of shipping documents and depot sheets.

·Use of the Interac/Visa machine for orders to service clients.

·Adding notes into our MIS system.

·Call clients and depots regarding deliveries and equipment.

·Participate in quality improvements initiatives including any tasks assigned to them.

·Maintain neat and clean work area.

·...