Client Service Desk Manager

Description

• Manage the client service desk operations to ensure high-quality support for clients.
• Oversee the performance and training of the service desk team.
• Develop and implement service level agreements (SLAs) to ensure prompt resolution of client inquiries.
• Analyze client feedback and service metrics to continuously improve service delivery.
• Collaborate with other departments to address client needs and optimize service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 5–8 years
• Skills and Competencies: Strong understanding of investment products and financial planning
• Skills and Competencies: Expertise in risk management and compliance
• Skills and Competencies: Ability to establish and manage service level agreements (SLA)
• Qualities and Traits: Exce...