Client Service Director

Overview

In this role, you'll lead a team to deliver high-quality service that aligns with Gallagher's operational standards. You'll manage and develop your team, helping them grow while ensuring productivity and performance goals are met. You'll tackle complex client issues, conduct root-cause analyses, and implement solutions that make a lasting impact. By collaborating across teams, you'll drive service improvements and support key sales initiatives, all while fostering a culture of growth and excellence. How you'll make an impact Here's what you'll bring to the role: A bachelor's degree with 6+ years of client service or claims management experience, or a high school diploma/GED with 11+ years of relevant experience At least 4 years of supervisory experience A Life and Health Insurance License Experience leading and developing teams, ideally in a matrix or shared services environment The ability to adapt to shifting priorities and collaborate across teams Stron...