Client Service Manager - COS Solution Center Access Support

Overview

Join us in shaping exceptional client experiences and driving innovation at J.P. Morgan. As a Client Service Manager within the Access Support and Chase Connect team, you are responsible for managing a team of Access Support and Chase Connect managers across Manila and India. The team provides high quality technical support to clients who use JPM Access and Chase Connect platform focusing on platform support, highly complex issues and inquiries, client escalations and data analysis. The role requires extensive cross-organizational reporting, executive communications and interactions with business partners at all levels. The COS Solution Center Access Support team provides 24/5 product and technical support to clients and internal partners for J.P. Morgan Access and Chase Connect. Responsibilities include assisting clients with various levels of inquiries, delivering product training, incident response management and escalation support.

Responsibilities <...