Client Service Manager - Distribution Network

Job Summary Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue target Responsibilities Ensure high level of customer service and manage difficult customer situations Ensure resolution of all complaints received for branches through COMMAND Gather prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings net promoter score or any other survey feedback ratings taken from customers and ensure contin...