Job Description

Essential Job Functions


  • Develops client service policies and procedures to ensure consistent client service and

  • satisfaction.

  • Troubleshoots and resolves nonroutine client complaints.

  • Resolves major problems with orders, delivery dates or service.

  • Establishes goals and metrics for the client service function and measures the team’s

  • performance.

  • Tracks client complaints or inquiries and recommends changes to improve client satisfaction.

  • May directly handle more complex inquiries or inquiries from critical clients.

  • Other duties as assigned

    • Other Skills & Abilities

  • Client Service skills

  • Quality Focus

  • Problem Solving

  • Freight Forwarding Knowledge

  • Documentation skills

  • Listening

  • Resolving Conflict

  • Ability to Multi-task

    • Physical Requirements

  • Talking, h...

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