Job Description
OneRail is seeking a proactive and driven Customer Success Manager/Client Service Manager who thrives on delivering exceptional customer success in a rapidly evolving logistics technology startup. As the linchpin between our clients and our cutting-edge solutions, you'll take ownership of customer accounts, leveraging your expertise to ensure seamless operations and unparalleled satisfaction.
Your core focus will be on surpassing SLAs, championing outstanding customer experiences, and advocating tirelessly on behalf of our clients. You'll collaborate across teams and systems, adhering to best practices while ensuring prompt resolution of issues and effective escalation when needed.
Responsibilities
+ Proactively monitor customer health to identify potential retention risks and growth opportunities.
+ Foster strategic alignment with assigned clients, understanding their business objectives, and providing proactive strategies to enhance their succes...
Your core focus will be on surpassing SLAs, championing outstanding customer experiences, and advocating tirelessly on behalf of our clients. You'll collaborate across teams and systems, adhering to best practices while ensuring prompt resolution of issues and effective escalation when needed.
Responsibilities
+ Proactively monitor customer health to identify potential retention risks and growth opportunities.
+ Foster strategic alignment with assigned clients, understanding their business objectives, and providing proactive strategies to enhance their succes...
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