Job Description

Job Description

ROLE OVERVIEW :

The Client Service Officer is responsible for managing and nurturing relationships with the organization’s

existing and recurring clients. Reporting to the Assistant Manager-Outreach, this role is pivotal in

ensuring client satisfaction, retention, and growth. The Client Service Officer will work closely with

clients to understand their needs, address any concerns, and ensure they are consistently satisfied with

the company’s products and services. The goal of this profile is to not only retain existing clients but also

increase their engagement and spending, fostering long-term partnerships that drive continued business.

Year after year. This role requires excellent communication skills, a customer-centric approach, and a

proactive attitude towards identifying opportunities for growth within the client portfolio....

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