Job Description
In 2002, Citi established its regional Commercial Cards business to cater to the ever-growing needs of its clients, providing travel, B2B and virtual card solutions. The regional EMEA business now covers more than 550 corporate clients, 45 markets with significant further expansion underway.
The main responsibility for client service officer is to maintain, strengthen and grow the ongoing relationship with EMEA based Commercial Card Clients following set up by the implementation and provide a single point of contact for client queries and concerns.
**Responsibilities:**
+ Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues
+ Influence clients to ensure that their program operates optimally for both the customer’s organization and Citi
+ Taking ownership of issues and coordinating fast resolution
+ Identify areas to cross ...
The main responsibility for client service officer is to maintain, strengthen and grow the ongoing relationship with EMEA based Commercial Card Clients following set up by the implementation and provide a single point of contact for client queries and concerns.
**Responsibilities:**
+ Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues
+ Influence clients to ensure that their program operates optimally for both the customer’s organization and Citi
+ Taking ownership of issues and coordinating fast resolution
+ Identify areas to cross ...
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