Job Description

Location: Davie, FL

Duration: 12+ Months contract position with good chances of extension

 

Job Description:

  • Review customer complaints and mechanic reports about vehicle condition.

  • Advise customers of Auction policy and the complaint and arbitration process.

  • Support the resolution of after-sale problems, such as issues with title, mileage, frame damage, etc.

  • Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.

  • Promote the Auction and its services with customers to gain additional business including, but not limited to, post sale inspections.

  • Assist with the review of customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.

  • I...

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