Client Service Supervisor

Overview

As a leader of our Small Business Client Service team, you’ll play a pivotal role in driving client satisfaction, improving retention, and fostering a culture of excellence. This is your opportunity to lead with integrity, inspire continuous improvement, and make a meaningful difference for our clients and your team. How you'll make an impact Be responsible for a Small Business Client Service team that delivers high quality, efficient service. Improve client retention, achieve operating/margin targets, and exceed client satisfaction. Improve Gallagher’s value to our clients and prospects. Cultivate a culture of performance and continuous improvement. Demonstrate high level of integrity in all interactions with clients. Share information, resources, and standard methodologies to advance the goals of your team. Effectively change direction when you're working with client and service teams to focus on what really matters. Mentor Client Service team through co...