Client Services & Admin Officer

My Guardian is an Aged and Disability Care provider that is dedicated to deliver the most compassionate and loving home care. We're growing every day and there's never been a better time to join our team.

An exciting opportunity has become available for a motivated, self-driven Client Services & Admin Officer to join our team. This role is responsible for building strong relationships and providing excellent customer service to our Aged Care and NDIS participants, while delivering administrative support to ensure a positive client experience and assist our case management team with day-to-day operations.

Key Responsibilities

• Reception duties, including inbound and outbound phone calls
• Responding to client enquiries via phone and email
• Booking appointments and referrals
• Providing remote administrative support to case managers
• Managing and maintaining accurate client records and documentation
• Assisting with co...