Job Description
Meraki Talent are delighted to be partnering with a leading financial services organisation in Glasgow as they continue to expand their operations team. We are seeking a Client Services Administrator who is passionate about delivering an exceptional customer experience within a fast-paced, supportive environment.
As a key member of the operations team, you'll be responsible for ensuring clients receive a smooth, efficient, and positive service experience. You will handle a varied workload, managing multiple priorities and maintaining accuracy and professionalism throughout.
Key Responsibilities
As a key member of the operations team, you'll be responsible for ensuring clients receive a smooth, efficient, and positive service experience. You will handle a varied workload, managing multiple priorities and maintaining accuracy and professionalism throughout.
Key Responsibilities
- Act as the first point of contact for existing customers, providing friendly and professional support
- Respond to general and pension-related queries promptly and accurately
- Process pension transfers and update internal systems with precise customer information
- Maintain compliance with company processes and service-level agreements
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