Job Description

The Role


  • All Client Service Advisors within Metric are the first point of contact resolution to customers through all access channels (phone / e-mail)

  • Respond to all types of customer enquiries and resolve wherever possible, taking ownership and resolving in quick time.

  • Carry out all administration functions relative to customer services effectively and within agreed service standards.

  • Promote and maintain excellent customer relationships and delivering outstanding Customer Service every time.

  • Answering calls in a professional and friendly manner

  • Replying to customer emails promptly, informing them of information and timescales in which work will be completed.

  • Be confident enough to ask questions and open to learning new skills.

  • Have the ability to work well within a diverse team as well as work independently when required.

  • Able to work with all levels of stakehol...

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