Client Services Analyst

A fantastic opportunity to join KRM22 as a Client Services Analyst and add value to a fast-growing international business within capital markets.

About the business

KRM22 listed on the London Stock Exchange in 2018 and has grown in the past eight years through a combination of acquisitive and organic growth with teams in London, Chicago, Prague and Amsterdam.  Through its Global Risk Platform, KRM22 helps capital market companies reduce the cost and complexity of risk management by providing applications to help address firm's trading and corporate risk challenges to manage their entire enterprise risk portfolio. 

About the Role

Based in Singapore, the Client Services Analyst is responsible for supporting KRM22 clients who use KRM22's enterprise risk management software.  The role is perfect for an individual who is passionate about understanding business processes, has excellent analytical skills and is eager to learn and grow in a dynamic environment.

Working closely with other members of the Client Services team who are mainly based out of London and Chicago, the main duties include:

• Service Issues Analysis: Respond to client queries and issues using KRM22's software (knowledge gaps, functional gaps, escalation of defects to development, etc).
• Solution Recommendations: Provide recommendations for effective solutions, processes, or strategies to address business challenges.
• Requirements Documentation: Create clear and comprehensive documentation of client environment deployments, including functional configurations, user access guides and process flows.
• Data Analysis: Analyse data to identify trends, patterns, and insights that can guide decision-making and improve business performance.
• Client Services: Assist in understanding and addressing client needs, ensuring that proposed solutions align with their goals and expectations.
• Collaboration: Work closely with cross-functional teams, including developers, project managers, and quality assurance teams, to ensure successful project delivery.
• Continuous Learning: Stay up to date with industry trends, best practices, and emerging technologies to enhance skills and knowledge.

The ideal candidate

Essential:

• Strong analytical and problem solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Eagerness to learn and adapt to changing business needs

Desirable:

• Bachelor's degree in computer science, mathematics, physics or related field
• Exposure or proficiency in using analytical and project management tools and software, e.g. Python, SQL, JIRA, etc, would be useful but not essential
• Prior experience of working in a Client Services environment is an advantage but not considered a prerequisite for the role

Package

• Salary estimate: SG$100,000 – SG$125,000, depending on the candidate's relevant experience and qualifications
• 25 days holiday per year
• Restricted Stock Units, linked to company performance
• Discretionary bonus scheme