Client Services Associate

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The Client Services Associate is the first point of contact for clients and it is responsible for liaising between the Production and the Client, completing the preflight of new projects, entering projects on our accounting and project management systems, and sending projects to Production.

Position responsibilities:

• Respond to client requests for new project initiatives through our centralized technology
• Collaborate with various members of the Production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
• Initiate all project-related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
• Ensure that any pitfalls are addressed and resolved with the client before being submitted to the Production team
• Where applicable, initiate some project specifics to set the Production team/individual project up for success
• Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
• Serve as the central point of contact for and liaison between external client contact and internal Production team members
• Set and fulfill client expectations
• Comply with all ISO regulations, processes and procedures
• Potentially troubleshoot problem projects
• Investigate client complaints and implement corrective and preventive actions where applicable in collaboration with our Quality Assurance team
• Discuss issues with clients and Production team members and creatively problem solve to alleviate issues
• Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor

Essential skills and experience required:

• Minimum Bachelor’s Degree or equivalent.
• Superior written and spoken communication skills in English
• Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service
• Effective time management and ability to multi-task in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to build and maintain strong relationships with clients and coworkers from a variety of different backgrounds and cultures
• Proactive attitude with the desire to take ownership of tasks and responsibilities

Desired skills and experience:

• 1-2 years´ professional experience in client management and/or business relationship and development, preferably in a corporate environment
• Knowledge of or experience in the Language Services industry and familiarity with associated tools (web technologies, desktop publishing software, database and network environments, translation memory tools, etc.)
• Knowledge of additional languages at professional working proficiency

TransPerfect and its companies provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.

We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.

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• Seniority level Associate

• Employment type Full-time

• Job function Sales, Consulting, and General Business
• Industries Translation and Localization and Technology, Information and Media

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