Job Description
About the Role
The Client Service Associate acts as the primary point of contact for clients, ensuring an exceptional service experience through prompt and professional support. This role involves handling client inquiries, coordinating with internal teams, and maintaining strong client relationships to support business growth and retention.
Reporting line : Client Services Team Leader
Location: Remote
Responsibilities
Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs
Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach
Liaise with internal teams to find solutions to more complex inquiries
Navigate inquiries to the relevant departments when necessary
Maintain a sound knowledge of our product and industry
Maintain a po...
Apply for this Position
Ready to join EXANTE? Click the button below to submit your application.
Submit Application