Job Description
The Client Service Associate is responsible for providing customer care to Sensitech’s client base. The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our Food, Consumer & Industrial, and Life Science customers. Success in this position will require relationship building with external customers and internal cross-functional teams. This role has the following responsibilities:
Duties include, but are not limited to:
Account Set Up & Management relating to:
Customer Relationship Management & ERP database maintenance.
Coordinate with Sales, Finance, and customer to enter appropriate account information. Follow screening process for new accounts.
Order Support
Prepare quotes based on customer request.
Enter Order into ERP system and collaborate with Operations department to source product.
Respond to customer enquiries received via emails, and cases within the ...
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