Job Description

Overview

Provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing

Responsibilities

Roles and Responsibilities include, but is not limited to:

  • Respond to email inquiries and requests through Customer Success Team Mailbox
  • Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC
  • Accomplish Special Projects from Customer Success Managers
  • Assign Qualtrics(detractor) cases to CSMs
  • Draft Recognition emails and Thank you emails

    • Knowledge of…

  • • Basics of business corres...

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