Client Services Associate

**The company.**
Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.
**Our people.**
At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.
**What you will bring to the team.**
**What you will be doing**:
- Proactive Call Monitoring
- Service Call Escalations to closure
- Manage Depot/Vendor contracts, ensuring SLA/SLOs are met.
- Delivery/Depot/Vendor Management issues are all reconciled to closure.
- Knowledge ba...