Client Services Associate

Genesis10 is currently seeking a Client Services Associate. This is a hybrid position located in Pittsburgh, PA, or Lake Mary, FL. This is an 8 month contract opportunity. Pay range: $20-$22/hour W2 Responsibilities: Act as the client service point of contact for daily inquiries, ensuring timely responses by adhering to service levels for resolution and providing a quality professional client experience and communication. Meet productivity targets set forth, acting as a Level 1 immediate support for response and resolution. Identify and escalate matters requiring immediate attention to the Senior Client Service Officer and/or Service Director. Provide inputs in the Transformation agenda for Global Client Service. Meet Associate Client Service Officer target objectives and grade level certifications, including performance, behavior, and productivity. Achieve training journey requirements and complete standard company learnings by appropriate deadlines. Develop a firm understanding of al...