Client Services Associate

Overview

The Client Services Associate is responsible for serving as the first level of support to existing clients, and for managing and coordinating the completion of all language projects in our Sydney Office.

Responsibilities

• Respond to client requests for new project initiatives through our centralized technology
• Collaborate with production team members to assess the scope of work and produce cost and timeline estimates for translation projects and requests
• Initiate project work by providing detailed budget, schedule and instructions to the project team and anticipate pitfalls or potential roadblocks to successful completion
• Ensure that any pitfalls are addressed and resolved with the client before submission to the production team
• Where applicable, initiate project specifics to set the production team / individual project up for success
• Take a proactive role in learning about clients’ industry, busin...