Client Services Coordinator

The Client Services Coordinator is a key member of the myHSA Customer Experience team, responsible for coordinating day-to-day support operations while delivering thoughtful, accurate and efficient support to employees, plan administrators and advisors. This role is primarily focused on ownership of the myHSA support email inbox and acts as a backup for live chat during high volume periods, coverage gaps or escalated inquiries. The Coordinator serves as a point of escalation and peer resource for CSRs, supports onboarding and training, and works closely with the CX Manager to ensure consistency, efficiency and a high standard of customer service across all support channels. This is a full-time role based in our Calgary office.

Key Responsibilities

• Own and manage the support email inbox, ensuring timely responses and appropriate delegation to internal teams
• Act as the primary point of contact for email-based support inquiries
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