Client Services Coordinator

TEKsystems is currently supporting a financial services client hiring for client service coordinators in Phoenix, AZ. This role is the first point of contact to ensure a high level customer experience and issue resolution. Applicants with strong customer service and attention to detail are encouraged to apply.

Description

This position will work in a call center environment by answering incoming emails and calls, utilizing company policies to solve client issues, and escalating challenges to the managerial team when necessary. Individuals will also work cross-functionally across teams in order to communicate and facilitate resolutions for any client satisfaction issues.

• Assist with a book of business consisting of advisors and sponsors to ensure their servicing needs are being met and assist with administration issues.
• Help manage client expectations to avoid any disconnects with process and timing standards.
• Collaborate across all...