Client Services Director

Client Services Director

Own the end‑to‑end client experience at Bluelight. Lead Support, Client Services and Account Management to deliver exceptional service, expert guidance and proactive partnership while driving retention, growth and operational excellence.

About Bluelight

Bluelight is a specialist software and services provider delivering sector‑leading, data‑driven CRM, web, portal and data solutions for not‑for‑profit and membership organisations. We are a Microsoft Partner across Dynamics 365 and the Power Platform, and an Umbraco Gold Partner empowering clients to build trust, strengthen relationships and make better decisions through modern digital platforms and consultancy.

The Role

Reporting to the CEO, you will head our Client Services function and set the strategy that elevates service quality, commercial performance and cross team ways of working. You will c...