Job Description
CMC are hiring We have an opportunity for a bilingual Client Services Executive to join our team. This role will be based onsite 5 days per week in our Singapore office.
Please note that this role is only open to Singapore based candidates who are Singapore Citizens or Permanent Residents.
Mentor and support the client services team to provide world class services and ensure the efficient operation of the function.
May monitor call queues, call volume, and other metrics. Ensures the volume of work produced meets product/service standards and exceeds quality standards.
Sounds knowledge of Financial Products such as Forex, Commodities, Index.
Provide proactive and timely support for clients, conducting platform demonstrations and maintaining general after-sales support
Provide excellent and high calibre client service to ensure a positive experience for all clients, focussing on getting it right first time, acting as a brand ambassador in all client interactions
Resp...
Please note that this role is only open to Singapore based candidates who are Singapore Citizens or Permanent Residents.
Mentor and support the client services team to provide world class services and ensure the efficient operation of the function.
May monitor call queues, call volume, and other metrics. Ensures the volume of work produced meets product/service standards and exceeds quality standards.
Sounds knowledge of Financial Products such as Forex, Commodities, Index.
Provide proactive and timely support for clients, conducting platform demonstrations and maintaining general after-sales support
Provide excellent and high calibre client service to ensure a positive experience for all clients, focussing on getting it right first time, acting as a brand ambassador in all client interactions
Resp...
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