Job Description

Title: IT Client Services Technician (End User Support)
Department: IT Infrastructure & Operations
Position Type: Contract to Hire

Overview
The Senior Client Services Technician is responsible for delivering high‑quality end‑user support, providing white‑glove service to VIPs, and managing advanced technical issues and specialized IT initiatives. This role requires strong ownership, adaptability, and the ability to operate effectively in a fast‑paced environment. The preferred location is Durham, NC, though candidates in other . locations will be considered with frequent travel to Durham.

Key Responsibilities

End User and VIP Support

  • Provide white‑glove support to employees, executives, and VIPs.
  • Troubleshoot and resolve application and hardware issues.
  • Support onboarding, offboarding, and internal transfers, including participation in New Hire Orientation.
  • Manage user accounts and...
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