Client Services Manager

OVERVIEW

This is an exciting and crucial role for Captify Australia’s growth, leading the charge on account development and ensuring that every piece of business won is taken care of and retained. We’re looking for a blend of skillsets that involve great communication, ability to identify revenue blockers and a knack for identifying an upsell or growth opportunity.

We’re in a high growth start up phase and so the right candidate needs to demonstrate their willingness to get their hands dirty and hustle - the rewards are the incredible opportunity to help build a culture and develop your career quickly along with the business. 

KEY RESPONSIBILITIES

What you’ll be doing:

• Primary point of contact for agency clients on existing live accounts


• Upsell on existing accounts, as well as work with Sales team to unearth new business opportunities from existing contacts


• Recommend optimisations and new audiences to agency traders to increase scale of delivery and performance


• Upweight - responsible for pushing campaign specific upweights


• Diagnostics - working with Technical AM team and traders to ensure campaigns (both programmatic and managed) are set up using Captify best practise and delivering/pacing well


• Delivering best-in-class service to clients and adhering to internal/external SLAs, managing client expectations and delivering on these to maximise growth opportunity with clients


• Understanding prioritisation of accounts in line with spends or potential for future growth, building strategic account plans alongside sales leads


• Working with sales leads to keep Captify front of mind for agencies, through external meetings and hot desking


• Responsible for compiling campaign PCAs for Tier 1 growth accounts


• Helping to identify future strategic growth for the business


• Onboarding and initial training of Account Executives


• Sharing knowledge with wider AM team globally & importing knowledge from other markets

REQUIREMENTS

What you need to be successful:

• 1 years experience in account management or customer service experience across both managed/direct and programmatic business


• Proficient use of Microsoft Excel


• Excellent communicator with both internal and external stakeholders via email, phone and in person


• Excellent attention to detail


• Good prioritisation and time management skills


• Ability to thrive in a start-up environment and hustle!

YOU WILL ENJOY 

• 25 days holiday + bank holidays + your birthday + volunteer day


• Regular shut down days, including the festive period


• Access to SPILL - instant therapy support


• Access to Mental Health First Aiders


• Sport and wellbeing activities


• Financial wellbeing support


• Work from home and flexible/core working hours


• Work from any Captify office in the world


• Enhanced family friendly policies


• Pet friendly office 


• Contributions to the superannuation fund of your choice


• Free breakfast


• Legendary Summer and End of Year Festive parties