Client Services Manager (E-commerce)

Overview

This role is responsible for managing and nurturing client accounts across leading ecommerce platforms such as Shopify, Shopee, Lazada, and Zalora. You will serve as the main contact person between our clients and internal teams, ensuring seamless operations, outstanding service delivery, and measurable business growth.

Key Responsibilities

1. Client Relationship Management

• Build and maintain strong, long-term relationships with clients.

• Serve as the primary contact for client inquiries, ensuring timely and effective responses.

2. Platform Expertise

• Develop and maintain deep knowledge of Lazada, Shopee, Zalora, Shopify, and other relevant ecommerce platforms.

• Stay informed on platform updates, policies, and market trends to maximize client opportunities.

3. Strategic Planning & Execution

• Colla...