Client services manager

Key Responsibilities
- Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
- Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of Auth Bridge services.
- Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports.
- Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery.
- Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction.
- Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities.
- Troubleshoot and escalate complex issues internally to ensure quick resolution.
- Stay updated on product enhancements and industry trends to provide informed client support.
Desired Skills & Experience
- 8 – 12 years of experience in client servicing, account management, or customer success (B2 B preferred).
- Experience of team management.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Exposure to Saa S platforms, HRTech, Fin Tech, or background verification industry is a plus.
- Proficient in MS Excel, CRM tools, and reporting.
- Bachelor's degree in Business Administration, Marketing, or a related field.
Why Join Us?
- Be part of a rapidly growing company at the forefront of digital trust and data-driven decisions.
- Collaborate with passionate professionals in a supportive and innovation-driven environment.
- Opportunity to work with marquee clients across sectors such as BFSI, IT, Healthcare, and more.
- Competitive compensation and career advancement opportunities.