Client Services Manager

Client Services Manager – Construction Harlow

Working as an Account Manager, you will act as the primary liaison between clients and in-house teams, ensuring works are delivered in line with contractual requirements, compliance standards, and client expectations. This is a client-facing role suited to someone with experience in a compliance-driven construction environment.

Key Responsibilities

Serve as the main point of contact for clients across projects.

Build and maintain strong, long-term client relationships

Attend client meetings, framework reviews, progress updates, and pre-start meetings to support project managers and the delivery team

Monitor contract performance against KPIs and agreed programmes

Coordinate with operations, compliance, and commercial teams to ensure smooth delivery

Relay client feedback internally and escalate risks or issues where necessary

Identify opportunities to im...