Job Description
POSITION: - Project Manager– Operations
LOCATION: - Chennai, India
JOB PROFILE:-
SLA Management
Manage performance of the team
Deliver on SLA commitments based on the contract
Meet and exceed customer satisfaction goals
Daily / Weekly / Monthly / Quarterly Reporting of SLA performance
Proactive management of business / operations trends
Forecasting business volume, capacity planning
Formulate continuous improvement plan
Client Management
Ensure client satisfaction in alignment with “100 Referenceable customers”
Weekly / Monthly / Quarterly operations and business review with stakeholders.
Set and Manage client expectations
Identify potential new business opportunities
To take complete ownership of the cases and to take feedback on negative surveys
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