Client Services Manager

Responsibilities

• Serve as a primary point of contact for users, providing prompt, friendly, and accurate support on trading activities and platform functionalities.


• Oversee and streamline the resolution of intricate customer issues, ensuring all customer needs are met efficiently and satisfactorily.


• Design and implement comprehensive training programs for the customer service team, equipping them with in-depth product and service knowledge to elevate support standards.


• Systematically collect, analyze, and report user feedback and market data, contributing directly to the continuous improvement and evolution of our products and services.

Requirements

• At least 1 year of proven experience in customer service within a cryptocurrency exchange, coupled with a solid understanding of exchange products.


• Exceptional communication and interpersonal skills...