Client Services Representative

Job Title: Client Service Representative

Location: Sector 44, Gurugram

Organization: Easyfix Handy Solutions India Pvt. Ltd.

Shift: Morning Shift Join Date: Immediate Joiner Preferred

About Us

Easyfix Handy Solutions India Pvt. Ltd. is a leader in providing professional handyman and maintenance services across India. We are committed to delivering timely, efficient, and high-quality services that enhance customer satisfaction and trust.

Job Summary

We are looking for a motivated and client-focused Client Service Representative to serve as the primary liaison between our clients and internal teams. This role requires excellent communication skills, a problem-solving mindset, and a passion for ensuring client satisfaction and service excellence.

Key Responsibilities

• Serve as the first point of contact for clients regarding service needs and inquiries.
• Manage service requests and coordinate with internal teams (technical, operations, field) to ensure timely execution.
• Handle customer feedback and resolve issues in a professional and empathetic manner.
• Maintain long-term client relationships through regular follow-ups and service excellence.
• Keep accurate records of interactions, feedback, and follow-up actions in CRM tools.
• Provide timely status updates to clients and ensure closure of service tickets.
• Collaborate with sales and operations to identify growth opportunities within existing accounts.
• Continuously strive to meet and exceed KPIs for customer satisfaction and service delivery.

Requirements

• Prior experience in customer service, client servicing, or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong interpersonal and conflict-resolution abilities.
• Able to manage multiple tasks in a fast-paced environment.
• Proficient in MS Office (Word, Excel, PowerPoint); experience with CRM software is a plus.
• Familiarity with service delivery processes in maintenance or handyman services preferred.

Compensation & Benefits

• Competitive salary based on experience and qualifications.
• Attractive Monthly and Quarterly Incentives.
• Provident Fund (PF), Employee State Insurance (ESI), and Health Insurance.
• Opportunities for learning, development, and career growth.

Why Join Easyfix?

At Easyfix, we believe in building a customer-first culture with empowered teams and a positive work environment. Join a fast-growing organization that values your contributions and offers real growth opportunities.