Client Services & Sales Support Coordinator

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The Client Services & Sales Support Coordinator is responsible for delivering exceptional service experiences to clients by managing relationships, ensuring contractual compliance, and driving client satisfaction. This role acts as the primary point of contact for clients, overseeing service delivery and supporting business growth through proactive engagement.

Key Responsibilities:

• Act as a central point of contact for clients, supporting positive relationships and day-to-day service needs.
• Coordinate service delivery with internal teams to ensure SLAs and KPIs are met, and issues are resolved promptly.
• Support Sales Representatives with account reviews, prospecting, quoting, contract administration, and identifying sales opportunities.
• Assist clients by assessing needs, explaining ICT products and services, and prom...