Job Description
Description
As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialists will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.
You will also be responsible for (but not limited to) the following:
+ Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.
+ Research and train clients on all products offered.
+ Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incom...
As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialists will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.
You will also be responsible for (but not limited to) the following:
+ Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.
+ Research and train clients on all products offered.
+ Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incom...
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