Job Description

Client Services Specialist - Software Support (ID: )

Location: Kuala Lumpur, Malaysia (Work from Home; open to future office arrangement)

Working Hours: Shift-based (8am–5pm / 9am–6pm), 5 days/week

Employment Type: Renewable Contract (2–3 years)

About the Role

We are hiring a Client Services Specialist to support enterprise clients across the Asia‑Pacific region. This role focuses on providing system support, configuration, and customer assistance to ensure smooth daily operation of a software platform. You will work closely with clients and internal teams to resolve issues, support implementations, and deliver a high‑quality customer experience.

Key Responsibilities

  • Provide client support and system configuration to ensure effective software usage
  • Handle customer inquiries and technical issues mainly via email and remote support
  • Assist in project implementatio...

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