Job Description

Most Important:

  • 23 years of IT / Help Desk support experience
  • Strong troubleshooting across hardware, software, and basic networking
  • Experience with ticketing/ITSM tools and clear documentation practices
  • Excellent communication and customer service skills
  • Comfortable working in a hybrid onsite/remote environment

    • Technical Focus Areas:

  • Windows OS
  • Active Directory user administration
  • Desktop & laptop hardware troubleshooting (printers, peripherals, components)
  • Basic networking: TCP/IP, DHCP/DNS, wired & wireless connectivity
  • Remote support tools (Bomgar/BeyondTrust, RDP, TeamViewer)
  • Ticketing/ITSM platforms (ServiceNow, ServiceDesk, or similar)
  • Endpoint & mobile device management (ManageEngine, AirWatch or similar)
  • VoIP phone systems and collaboration tools

    • Responsibilities:

  • Provide first-line technical support via p...

    • Apply for this Position

    Ready to join CRB Workforce? Click the button below to submit your application.

    Submit Application