Client Servicing & Project Management Lead

About the role:

This role is critical to the success and delivery of projects, requiring someone who is extremely meticulous, well-planned, and a people’s person. The ideal candidate will manage the entire project lifecycle, serve as the primary client contact once the project is green lit, collaborate effectively with internal teams, and oversee high-quality content production. Strong organizational skills, exceptional client management, and the ability to foster relationships across departments are essential for this role.

Key Responsibilities:

Project Management:

• Lead the project management and delivery of all digital, social, and video branded content across all titles.
• The role involves understanding client briefs, interpreting content production as per briefs, ability to translate a pitched campaign to an end product, partnering with internal teams, ensuring all deliverables of the content are fulfilled as per committed milestones
• Manage the entire project lifecycle from the moment a client pitch is approved until final delivery.
• Interpret client briefs and translate pitched campaigns into executed projects.
• Ensure all project deliverables are met as per committed milestones.
• Responsible for final delivery and ensure all deliverables are fulfilled as per committed milestones.
• Build compelling GTM strategy decks for Video IPs and empower the sales team through structured training.

Client Servicing:

• Act as the primary point of contact for clients, ensuring their expectations are met and exceeded.
• Partner with internal and external stakeholders to ensure seamless and high-quality project/campaign delivery.
• Maintain regular communication with clients to provide updates on project status, manage feedback, and align on expectations.
• Develop and maintain strong client relationships to foster repeat business and long-term partnerships.

Internal Coordination:

• Collaborate with internal teams, including creative, production, editorial, and marketing, to ensure project alignment and timely delivery.
• Coordinate with other departments within Condé Nast that may have a stake in project delivery.
• Communicate the status of all projects to internal teams and stakeholders when required.
• Communicate to the rest of the business and clients the status of all projects when required.

Content Production:

• Oversee content production to ensure it aligns with client briefs and meets Condé Nast’s high standards.
• Manage the quality control process for all content, ensuring it is of the highest quality and delivered on time.
• Facilitate the interpretation of content production requirements and translate them into actionable tasks for the production team.

KPI Management:

Key Performance Indicators (KPIs):

• Project Delivery: Timely and successful delivery of all projects as per agreed
• timelines and milestones.
• Develop and track sharp KPIs for project success, including timelines, budget adherence, client satisfaction, and content quality.
• Monitor project performance and implement improvements where necessary.
• Ensure that all projects are completed within the allocated budget and timeframes.
• Client Satisfaction: High levels of client satisfaction measured through feedback and repeat business.
• Budget Management: Projects delivered within the allocated budget.
• Content Quality: Content meets or exceeds Condé Nast’s quality standards.
• Internal Coordination: Efficient and effective collaboration with internal teams and
• stakeholders.
• Client coordination: Efficient and effective collaboration with business and client
• teams.

Required Skills and Qualifications:

• 10+ years of experience in client servicing, project management, or a related field within the media or digital content industry.
• Proven track record of managing complex projects and delivering high-quality content.
• Exceptional client management skills with a strong ability to build and maintain relationships.
• Excellent organizational and multitasking abilities.
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Strong communication and interpersonal skills.
• Proficiency in project management tools and software.
• In-depth understanding of digital, social, and video content production processes.