Client Solutions Lead

Job Description
Key Responsibilities
Client Success & Relationship Management
• Serve as the main point of contact for top-tier clients during solution design and onboarding
• Build deep, trusted relationships with clients and internal partners
• Understand client needs and translate them into the right HSBC payment or digital connectivity solution
• Provide ongoing strategic guidance to help clients maximize value from HSBC platforms
Solution Advisory & Pre-Sales Support
• Participate in RFPs, client pitches, and early-stage discussions
• Support Sales and Product teams by articulating HSBC’s value and capabilities in clear, client-friendly terms
• Help clients understand new features, capabilities, and upcoming enhancements
Implementation Oversight & Delivery Excellence
• Oversee complex implementations from start to finish
• Ensure smooth handoffs between Sales → Implementation → Post-Go-Live
• Monitor project progress, risks, and client sat...