Client Solutions Manager, Scotia iTRADE - Monteal, QC

Client Solutions Manager – Scotia iTRADE (Montreal, QC)

Join Scotiabank as a Client Solutions Manager in the Scotia iTRADE team where you will handle client escalations and support regulatory complaints.

Purpose of the Role

The Client Solutions Manager is the last point of client escalation within Scotia iTRADE. They are responsible for handling all client escalations—verbal and written—received through different channels such as leadership team, calls, emails, etc., and for supporting complaints handled and received by regulators, partners, and other teams within the back such as Compliance, Legal, OBSI, CIRO, etc. The role is also a subject matter expert on product knowledge, trading expertise, market mechanics, processes, policies, platforms, and system functionality, contributing to Client Satisfaction, financials, operations, and people development.

Major Accountabilities

• Provide Contact Centre employees, clients, and busin...