Client Solutions Manager, Scotia iTRADE - Western Canada

Client Solutions Manager, Scotia iTRADE - Western Canada

Requisition ID: . Join a purpose‑driven winning team committed to results in an inclusive and high‑performing culture.

Purpose of Job

The Client Solutions Manager is the last point of client escalation within Scotia iTRADE. They handle all client escalations, verbal and written, received through different channels such as leadership team, calls, emails, etc. They also support complaints handled by regulators, partners, and other teams such as Compliance, Legal, OBSI, CIRO, etc. As a subject matter expert on product knowledge including trading expertise, market mechanics, processes, policies, platforms and system functionality, they contribute to the overall success of Trading & Service in Client Satisfaction, Financials, Operations, and People.

Major Accountabilities

• Provide Contact Centre employees, clients, and business line partners with a professional, courteous and p...