Client Solutions Specialist

Client Solutions Specialists are responsible for overseeing client and service relations during the evening portion of the working day. They maintain client relationships by responding to inquires and requests in a courteous manner, working closely with various departments and technicians to schedule and provide services, entering service requests into the database, and updating account information.

Requirements (include but are not limited to):
Acting as the liaison between clients and technicians
Receiving and processing service orders via e-mail, phone, fax, and electronic data interchange.
Addressing any customer inquiries regarding service requests and transferring customers to the appropriate personnel, if necessary.
Receiving and processing service requests in conjunction with the Service Department.
Scheduling repeat services and special service requests for clients
Addressing inquiries of the field personnel
Developing and maintaining positive cli...